From 5 star to 1 star for me! Terrible service with terrible customer support.

I have been experiencing issues where the line drops constantly during the day for the last couple of weeks. The line drops and you have to restart and reboot the router and Fibre box and then wait for a while till it works again. In some cases it doesn't work and comes right later on.

I have been phoning home-connect to tell them about the bad experience I've been having and all they say "we can see the issue and we have escalated this issue and the engineers are working on it". It's been so long without this issue being fixed.

This impacts working from home especially when you are in an important meeting and gaming at night. It really makes the internet experience ugly.

I have loved home connect for the last 2 years and this is just sad , the downgrade in the service and the downgrade in customer support and service.