1 reviews | Active since Apr 2017
Forget about you once signed up!
Initially, they were quick to sign me up and service was excellent.
Experiencing a couple of problems:
1. I send emails and leave messages for Boipelo Dlamini to contact me, but she hardly ever returns calls or answers emails. 2. I asked that router be delivered before lockdown as I am starting with them on the 01/04/2020. Received an SMS to say that it will commence on 24/03/2020. Shed advised that she will take it up with the accounts department as the line is only effective on 01/04/2020. 3. On 30/03/2020 I received an invoice from them for pro-rata usage? 4. Emailed her on 30/03/2020 at 11:31 asking why are they billing? It is now 31/03/2020 9:30 and still no reply. 5. Left a message for her 30/03/2020 at 14:01 and she still as of now 31/03/2020 9:30 did not return the call.
1. Apparently, she will follow up with accounts department on the pro-rata charge, which I lodged a week ago. Seems like inefficiency runs from operations to accounts department.
2. Another point of concern. On the 11/02/2020 I submitted my application. Think this was more than enough time to make all necessary arrangements for the line to be active on my side by tomorrow morning; as this is what I will be paying for.
3. When do I get confirmation of line change? Time please?
1. Apparently, she will follow up with accounts department on the pro-rata charge, which I lodged a week ago. Seems like inefficiency runs from operations to accounts department.
2. Another point of concern. On the 11/02/2020 I submitted my application. Think this was more than enough time to make all necessary arrangements for the line to be active on my side by tomorrow morning; as this is what I will be paying for.
3. When do I get confirmation of line change? Time please?