CJ
Chris J

1 reviews | Active since Aug 2022

17 Oct 2024, 08:41

Forever Struggling

Good Morning Home Connect, I can't explain to you how frustrating it is for me to log a technical ticket once a week maybe twice for my internet that is down or my speeds that is so slow. As I'm writing this my internet has just gone live again (don't know for how long) but please feel my frustration. Not once has any one came out to site to check and see if the problem is from your SP (Openserve). I myself work for company that provides Internet Solutions to Businesses and my goodness if I had a client that reports their internet that is down once a week I would surely make a plan for them. You have put me in a terrible situation where I would rather would like to cut ties with Home-Connect after so many years but I can't.

PLEASE !! assist or lets cut ties with no penalty fees

0
Replies (3)
Home-Connect
Home-Connect's reply17 Oct 2024, 08:50
Official
Dear Christopher, I am truly sorry to hear about the ongoing issues you have been experiencing with your internet connection. I understand how frustrating it must be to have to log technical tickets so frequently and to not have a resolution in place. Your feedback is important to us, and I apologize for the inconvenience this has caused you. I will relay your concerns to our technical team immediately so they can call you and investigate the root cause of the recurring problems with your internet connection. Please rest assured that we will do everything in our power to address the situation promptly and effectively. Thank you for bringing this matter to our attention, Christopher. We value your continued support as a long-term customer, and we are committed to resolving this issue to your satisfaction. Warm regards, Home-Connect Customer Service.
CJ
Chris J's update21 Oct 2024, 12:07
Reviewer Update
Dear Home-Connect,

Thank you for assisting with my connectivity issues and KUDOS must go to Naveshan Moodley for assisting me with so much professionalism you are a true asset to the company

Thanks

Home-Connect
Home-Connect's reply21 Oct 2024, 15:40
Official
Thank you for the feedback, Chris!