Forced New Contract After Completing Mine

I completed my full fibre contract with Home connect, paid everything, and the line and router were already installed. After cancelling a few months later, I requested reconnection.

Now the provider is forcing me to reapply and sign a brand-new contract, even though the CPA clearly states that after a fixed-term contract ends, customers may continue month-to-month and cannot be forced into a new long-term agreement unless they choose to.

A reconnection fee is reasonable — forcing a new contract is not.

This feels like an unfair and ******** practice. If not resolved, I will escalate this to the National Consumer Commission and ICASA