BS
Bishen S
1 reviews | Active since Mar 2020
13 Aug 2021, 08:33
Firstly, In the past 2 weeks I had 3 interruptions last +1 day
Firstly, In the past 2 weeks I had 3 interruptions last +1 day. This severely compromises my ability to work. As I review now, my Fibre line is down. Secondly, when I log tickets on my home-connect account, I get no confirmation or response on the opened tickets have been acknowledged. I get no feedback as to what caused the interruptions. Thirdly, when I call in to the Support department during normal hours, to report faults; the line is always busy without fail. The support department seems to be understaffed to perform this function.
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Replies (3)
Home-Connect's replyOfficial
13 Aug 2021, 10:01Thank you Bishen for taking the time to leave the review. We will look into the issue that you are experiencing and someone will be in contact with you.
Home-Connect's reply13 Aug 2021, 10:01
Official
Thank you Bishen for taking the time to leave the review. We will look into the issue that you are experiencing and someone will be in contact with you.
BS
Bishen S's updateReviewer Update
18 Aug 2021, 09:45An update: Fourth Interruption in less than 3 weeks.
Still no feedback as to the reason for the repeated failures. No resolution on the weekly disconnections, or feedback on measures put in place to resolve the root cause.
Was contacted when a poor review was posted here reflecting badly on Home-Connect. Since then, no update at all. Very poor service continues.
Note: I was initially contacted by Mnonopheli Matyila who advised I should contact them with regards to future queries. I requested an update, no response was received.
Still no feedback as to the reason for the repeated failures. No resolution on the weekly disconnections, or feedback on measures put in place to resolve the root cause.
Was contacted when a poor review was posted here reflecting badly on Home-Connect. Since then, no update at all. Very poor service continues.
Note: I was initially contacted by Mnonopheli Matyila who advised I should contact them with regards to future queries. I requested an update, no response was received.
BS
Bishen S's update18 Aug 2021, 09:45
Reviewer Update
An update: Fourth Interruption in less than 3 weeks.
Still no feedback as to the reason for the repeated failures. No resolution on the weekly disconnections, or feedback on measures put in place to resolve the root cause.
Was contacted when a poor review was posted here reflecting badly on Home-Connect. Since then, no update at all. Very poor service continues.
Note: I was initially contacted by Mnonopheli Matyila who advised I should contact them with regards to future queries. I requested an update, no response was received.
Still no feedback as to the reason for the repeated failures. No resolution on the weekly disconnections, or feedback on measures put in place to resolve the root cause.
Was contacted when a poor review was posted here reflecting badly on Home-Connect. Since then, no update at all. Very poor service continues.
Note: I was initially contacted by Mnonopheli Matyila who advised I should contact them with regards to future queries. I requested an update, no response was received.
Home-Connect's replyOfficial
26 Aug 2021, 08:24Good day Bishen .
We acknowledge your review and a consultant will be in contact with you shortly to find a resolution to your issue .
Kind regards
Kind regards
Home-Connect's reply26 Aug 2021, 08:24
Official
Good day Bishen .
We acknowledge your review and a consultant will be in contact with you shortly to find a resolution to your issue .
Kind regards
Kind regards