Fine until you cancel.

Perfectly average as a service provider, but God help you if you try to cancel your account. They will not answer emails, will "forget" to inform you that you can only cancel your subscription/account through their web-portal, and will forget to arrange for collection of your router. They will then threaten you with legal action over a mistake on their side, and will proceed to take the money for the router from you anyway. It will then take consistent phone calls and emails for them to even acknowledge the error, let alone begin to reverse it.