Fibre package still not activated after 6 weeks!

I app**** for a Home-Connect 10Mb package in mid-August, after reading great reviews on their overall service. After dealing with my previous service provider's terrible customer service, I figured Home-Connect was the way to go (I mean I didn't think it could get any worse).

Since August, I have followed up multiple times with Home-Connect to find out what the status of my application is, and every time I was told that Metrofibre will contact me shortly because they need to install an ONT.

I made Home-Connect aware that I already had a Metrofibre ONT installed, since I cancelled my previous service provider. This was also noted on the application; however, neither Metrofibre, nor Home-Connect have contacted me since regarding the activation date of my Fibre contract.

Considering that the infrastructure is available in my unit, I cannot understand why it’s taking this long to activate. Home-connect does not seem to think it’s a priority, and it’s almost the end of the month which means I will now need to spend money on data for the month of October.

This is frustrating seeing as I had a bad experience previously. I really expected Home-Connect to be more efficient. I am considering cancelling my application if I do not hear from them by the end of the month.