Fibre Installation not done!!!

Paid online for a fibre installation on the 8th of Jan only got a call on the 9th of which address was wrong. Gave them correct one they promised to call for installation. I had to call again on Friday the 12th because they did not get back to me when i called address was still not changed. The lady that assisted was really helpful we stayed on the line trying to find my address as my address does not appear on the map we then moved to whatsapp line and i sent location’s eventually a picture is sent of my area and i say my side is on the opposite side. Today the 16th of jan i called again and was told a ticket has to be logged with Vuma for missing address. On the vuma website it said select address closest to you and I did figured they’ll request for actual address or location when they come. Still havent heard from them. I work from home and need connection and have already paid but still no product that I paid for!!!! Very disappointed 😔