JM
Joy M
1 reviews | Active since Jul 2014
27 Jan 2024, 18:25
Fibre installation
I ordered fibre and in a few days the guys came to install, they were very professional. The same guys told me that the other company is supposed to bring the device (ISP). The next day i received messages from Courier guy, the driver's name - Simon, he was supposed to be delivering the router. The very same day when i checked using my reference HCP*** the parcel was showing as delivered. I called Vumatel call center on Wednesday 24th to find out where my parcel was? And till this date 27th January no one's bothered to respond to me. I hope i will not be debited as i still have no connection.
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Home-Connect's replyOfficial
28 Jan 2024, 09:14Dear Joy,Thank you for reaching out to us regarding the delivery of your router for the fiber installation. I understand how important it is for you to have a connection and I apologize for any inconvenience this has caused.I would like to assure you that I will do my best to assist you with this issue. However, as a customer service advisor for Home-Connect, I do not have direct access to courier information or delivery updates. In this case, I would recommend contacting the courier company directly to inquire about the status of your delivery.Please provide them with your reference number, HCP***, and explain the situation. They should be able to provide you with more information regarding the delivery of your router.If you are unable to reach the courier company or if they are unresponsive, please let me know and I will escalate the issue to our technical support team. They will investigate the matter further and ensure that you receive the necessary assistance to resolve this issue.Once again, I apologize for any inconvenience caused, and I appreciate your patience in this matter. Please feel free to contact me if you have any further questions or concerns.Best regards,MenziHome-Connect Customer Service Advisor
Home-Connect's reply28 Jan 2024, 09:14
Official
Dear Joy,Thank you for reaching out to us regarding the delivery of your router for the fiber installation. I understand how important it is for you to have a connection and I apologize for any inconvenience this has caused.I would like to assure you that I will do my best to assist you with this issue. However, as a customer service advisor for Home-Connect, I do not have direct access to courier information or delivery updates. In this case, I would recommend contacting the courier company directly to inquire about the status of your delivery.Please provide them with your reference number, HCP***, and explain the situation. They should be able to provide you with more information regarding the delivery of your router.If you are unable to reach the courier company or if they are unresponsive, please let me know and I will escalate the issue to our technical support team. They will investigate the matter further and ensure that you receive the necessary assistance to resolve this issue.Once again, I apologize for any inconvenience caused, and I appreciate your patience in this matter. Please feel free to contact me if you have any further questions or concerns.Best regards,MenziHome-Connect Customer Service Advisor