Fibre down 12days and counting...

Have had decent experience until this month. We're now 12 days without fibre, logged tickets and been on call center with three different agents. Blame keeps being directed at Vumatel (which may be valid) but without managing to fix our fibre line, and without committing to any intention to e.g. reduce bill for the month (a 1/3 of which is without service and counting). I'm currently testing coverage at openserve to switch instead.