AM
Ayanda M
1 reviews | Active since Aug 2018
17 Aug 2018, 18:27
Fiber line Offline
Bad customer service. I've been calling your call center for 2 days now and no one is assisting me. I'm paying for something I can't even use.
Helpful (0)
Replies (7)0
Replies (7)
Home-Connect's replyOfficial
17 Aug 2018, 22:22Please inbox your details so we can call you.
Home-Connect's reply17 Aug 2018, 22:22
Official
Please inbox your details so we can call you.
AM
Ayanda M's updateReviewer Update
18 Aug 2018, 00:41I spoke to your support agent George. Went through the troubleshooting steps with him twice. He told me to switch off the WiFi router and fiber box for 15min. He never called back after 15min??? It seems like he was just trying to get rid of me.
I spoke to the SADV support agent and she told me everything is in order from their end. My signal strength is on 100%
And I need to contact home connect again???!
AM
Ayanda M's update18 Aug 2018, 00:41
Reviewer Update
I spoke to your support agent George. Went through the troubleshooting steps with him twice. He told me to switch off the WiFi router and fiber box for 15min. He never called back after 15min??? It seems like he was just trying to get rid of me.
I spoke to the SADV support agent and she told me everything is in order from their end. My signal strength is on 100%
And I need to contact home connect again???!
AM
Ayanda M's updateReviewer Update
18 Aug 2018, 00:41I spoke to your support agent George. Went through the troubleshooting steps with him twice. He told me to switch off the WiFi router and fiber box for 15min. He never called back after 15min??? It seems like he was just trying to get rid of me.
I spoke to the SADV support agent and she told me everything is in order from their end. My signal strength is on 100%
And I need to contact home connect again???!
AM
Ayanda M's update18 Aug 2018, 00:41
Reviewer Update
I spoke to your support agent George. Went through the troubleshooting steps with him twice. He told me to switch off the WiFi router and fiber box for 15min. He never called back after 15min??? It seems like he was just trying to get rid of me.
I spoke to the SADV support agent and she told me everything is in order from their end. My signal strength is on 100%
And I need to contact home connect again???!
Home-Connect's replyOfficial
18 Aug 2018, 08:25Thank you support will be in contact shortly
Home-Connect's reply18 Aug 2018, 08:25
Official
Thank you support will be in contact shortly
AM
Ayanda M's updateReviewer Update
18 Aug 2018, 09:52I'm still waiting for your support agent to call me.
AM
Ayanda M's update18 Aug 2018, 09:52
Reviewer Update
I'm still waiting for your support agent to call me.
Home-Connect's replyOfficial
19 Aug 2018, 20:41We have escalated this and support will call you first thing tomorrow
Home-Connect's reply19 Aug 2018, 20:41
Official
We have escalated this and support will call you first thing tomorrow
Home-Connect's replyOfficial
19 Aug 2018, 21:09We have escalated this and support will call you first thing tomorrow
Home-Connect's reply19 Aug 2018, 21:09
Official
We have escalated this and support will call you first thing tomorrow