CB
Cailen B
1 reviews | Active since Jan 2019
21 Nov 2019, 15:35
Fiber connection down for the 3rd time this week and 5th time this month.
This is my first year with Home-Connect. I have had so many problems that I can't even count them. In November my fiber has been off 5 times (and counting) not to mention all the other problems throughout the year with the line being slow. Fiber being off for a month. This is really not a service I would recommend to anyone.
I wanted to upgrade my fiber line from a 50/50 to a 100/100 but I might just cancel my service with home connect and move to another fiber service because it's terrible that I have to call them more and more as time goes on.
They are really worse than telkom.
Helpful (0)
Replies (7)0
Replies (7)CB
Cailen B's updateReviewer Update
22 Nov 2019, 13:32Fiber is offline again and no word to why. The is pathetic.
CB
Cailen B's update22 Nov 2019, 13:32
Reviewer Update
Fiber is offline again and no word to why. The is pathetic.
CB
Cailen B's updateReviewer Update
22 Nov 2019, 17:38It's after 17:00 and as usual I am disappointed with how Home-Connect has handled the situation. No internet connection from them and all they care to do is create support tickets and nothing more. Why do I pay for a service when 60% of the time I don't get to use it.
CB
Cailen B's update22 Nov 2019, 17:38
Reviewer Update
It's after 17:00 and as usual I am disappointed with how Home-Connect has handled the situation. No internet connection from them and all they care to do is create support tickets and nothing more. Why do I pay for a service when 60% of the time I don't get to use it.
CB
Cailen B's updateReviewer Update
22 Nov 2019, 19:39Fiber has been restored. Hope it stays like this.
CB
Cailen B's update22 Nov 2019, 19:39
Reviewer Update
Fiber has been restored. Hope it stays like this.
Home-Connect's replyOfficial
22 Nov 2019, 20:02Good evening please can you send your account name or number so our support can investigate and give you feedback. We have an app that you can download to check diagnostics as well as push messages for any support issues. We would really like to get in touch and assist you.
Home-Connect's reply22 Nov 2019, 20:02
Official
Good evening please can you send your account name or number so our support can investigate and give you feedback. We have an app that you can download to check diagnostics as well as push messages for any support issues. We would really like to get in touch and assist you.
Home-Connect's replyOfficial
22 Nov 2019, 20:42Thank you we will be in contact with you.
Home-Connect's reply22 Nov 2019, 20:42
Official
Thank you we will be in contact with you.
Home-Connect's replyOfficial
25 Nov 2019, 09:42Good Day has this been resolved
Home-Connect's reply25 Nov 2019, 09:42
Official
Good Day has this been resolved
CB
Cailen B's updateReviewer Update
25 Nov 2019, 11:36My internet seems stable at the current moment. I will monitor throughout the week and update the review.
CB
Cailen B's update25 Nov 2019, 11:36
Reviewer Update
My internet seems stable at the current moment. I will monitor throughout the week and update the review.