Fees

I have been with this service provider for 1year 3 months. I called in to get help as I am moving and wanted to continue my services with them I was told that I have cancell as they are not listed as service providers with the fiber at my new complex. I was told that as I have been with them over a year I won't be charged any cancelation fees now I am forced to pay a cancelation fee of R2998 of which is not my fault to begin with, why must I pay coz they are not listed with a certain fiber company.