1 reviews | Active since Nov 2018
Fast internet. Sloth like venom filled customer service
CipherWave Home-Connect is a truly disorganised company. The customer service is atrocious and the mobile app is so difficult to navigate.
One would think that the basis of a customer service rep would be patience alas, I had contacted a tech representative to help me change my WIFI password, as soon as i tried to ask further questions pertaining to my internet security the representative hung up on me. This is after I sent numerous amounts of emails and whatsapp messages looking for a rep to assist me in securing my home network.
Secondly, I paid my internet bill on time. Afterwhich I was prompted by accounts to pay my bill. When i sent payment notification showing that I had indeed paid my bill the accounts admin did not do their due diligence and went ahead and cancelled my internet.
Now im stuck having to slum in coffee shops all because Home-Connect does not have enough employees who care about their jobs.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.