False Promises

To whom it may concern

I ordered my and paid for my device on Monday, Home Connect claims that:

"Router Deliveries? Johannesburg same business day delivery. Cape Town next business day delivery. No router deliveries over weekends and public holidays."

Please note that is now Thursday and the status of my order is still "New Order", I have made several calls regarding the matter and I was assured that they will release the order and send me an email to confirm... neither has happened.

Today they informed me that it usually takes 7 days to process an order... prior to it being shipped, note that every other interaction with them did not make this statement, it was the usual 1 to 2 days dependant on whether or not you were in JHB to CT.

If in knew this was going to be the experience I would have just gone to Takealot. Not to mention that I had to call several times today, just to be placed on hold between 7 and 14 min, and then be disconnected. I also tried to reach out via FB, however they removed my post.