FC
Fire C
1 reviews | Active since May 2014
24 Jul 2019, 15:46
False fibre coverage advertising and also taking my banking details
So I called them to check for fibre coverage on my house and they said that I am covered for fibre. I checked their coverage map and it also said I have fibre. I then signed up for fibre and had to input my banking details also needing to upload my ID and proof of residence. The application was reviewed and submitted for vetting. After that it was approved and then it was processing. The status changed to an order and just a few hours later they called me to tell me sorry there's no coverage in your area and just put down the phone without saying anything else.
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Replies (1)Home-Connect's replyOfficial
24 Jul 2019, 17:27Hi Shawn we apologize for the service you have received. We will urgently investigate this and one of our sales consultants will contact you.
Home-Connect's reply24 Jul 2019, 17:27
Official
Hi Shawn we apologize for the service you have received. We will urgently investigate this and one of our sales consultants will contact you.
