false advertizing

Called them on the 14th of August for a fibre connection for 30 Sep. I work from home, so I stressed the importance of having fibre on that specific date, as I was moving into a new home. The agent confirmed that everything would be fine and that he would contact me on 20 Sep to finalize everything. I again made sure he understood the importance of having connectivity on the 30th. Fortunately in my wisdom I decided to contact them on the 14th of Sep only to be told that the service provider that had offered the connectivity has no fibre in the area. Of course they shifted the blame to the fibre service provider, but they are selling a product that doesnt exist. Very poor service. I would recommend another service provider who knows the market.