False advertising of month-month (no contracts) internet/wi-fi service at Home-Connect!

False advertising of month-month (no contracts) internet/wi-fi service from Home-Connect! As a long-standing customer of Home-Connect, I am VERY disappointed in how they treat their customers when you dare to leave/cancel due to unforeseen circumstances! I moved from one Baldwin Fibre complex/building [The Huntsman to Greenbay] to another and I was pleased to see they advertised month-month (no contracts) at the new complex and I spoke to an agent on the phone to arrange the 're-connection' and also communicated via email. I even used my same 'old' rooter. At no point did any agent communicate to me that it was a 12-month 'contract,' because I did not sign or agreed to a 12-month period since they advertised month-month (& I was an existing customer). Now they are penalizing me for moving away/cancelling my internet/wi-fi service (I gave 1 month notice like I was supposed to) after 9 months and trying to ****** a penalty fee from me! According to them, I had a 12-month contract with them!? What does month-month, no contracts actually means? One agent even told me that the activation at he new complex was FREE! Why do they feel the need to penalize their customers for no reason? Bad, bad, BAD! I wonder if Baldwin is aware of how Home-Connect treats their customers!?