False advertising and poor client service support
Signed up for a deal which clearly stipulates no once-off initiation fee three months down the line I get debited a R510.00 once-off fee been logging incidents on your portal and the incidents just get closed with no contact nor explanation Call center no one answers Been referring people, and now will advise against your service
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
15 Oct 2020, 08:32Good day Sandile , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. We have escalated the matter and our accounts team will be in touch to rectify the matter.
The Home-Connect Team.
The Home-Connect Team.
Home-Connect's reply15 Oct 2020, 08:32
Official
Good day Sandile , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. We have escalated the matter and our accounts team will be in touch to rectify the matter.
The Home-Connect Team.
The Home-Connect Team.
Home-Connect's replyOfficial
15 Oct 2020, 08:55Good day Sandile , We believe that our accounts team have made contact with you and clarified why the once off fee was charged as it was a pro-rata fee .
Our team has resolved your query .
Home-Connect Team
Our team has resolved your query .
Home-Connect Team
Home-Connect's reply15 Oct 2020, 08:55
Official
Good day Sandile , We believe that our accounts team have made contact with you and clarified why the once off fee was charged as it was a pro-rata fee .
Our team has resolved your query .
Home-Connect Team
Our team has resolved your query .
Home-Connect Team
's updateReviewer Update
15 Oct 2020, 09:04So do I need to log incidents/queries via Hellopeter?
Support portal you have put in place is redundant, no one calls or answers calls for that matter
Support portal you have put in place is redundant, no one calls or answers calls for that matter
's update15 Oct 2020, 09:04
Reviewer Update
So do I need to log incidents/queries via Hellopeter?
Support portal you have put in place is redundant, no one calls or answers calls for that matter
Support portal you have put in place is redundant, no one calls or answers calls for that matter
Home-Connect's replyOfficial
15 Oct 2020, 10:29Good day Sandile
As per your telephone discussion with our accounts team your matter has been resolved and our team has contacted you .
Home-Connect Team,
As per your telephone discussion with our accounts team your matter has been resolved and our team has contacted you .
Home-Connect Team,
Home-Connect's reply15 Oct 2020, 10:29
Official
Good day Sandile
As per your telephone discussion with our accounts team your matter has been resolved and our team has contacted you .
Home-Connect Team,
As per your telephone discussion with our accounts team your matter has been resolved and our team has contacted you .
Home-Connect Team,