MN
Makhosana N
1 reviews | Active since Oct 2020
13 Oct 2020, 16:15
FALSE ADVERTISING
The Month to Month offering that they are advertising is bogus. Last month my internet services were disconnected as I did not not pay. Fast forward I make payment on the 30th September 2020, my services are reconnected on the 1st October 2020.
Today (13th October 2020) my services are disconnected and the accounts team are telling me that the contract that I signed stipulates that I need to pay every month including the month that I was not using their services. How do I pay for a service that was not utilised?
Now the consultant wants to send me terms and conditions where as it was not clearly stipulated
Helpful (0)
Replies (7)0
Replies (7)
Home-Connect's replyOfficial
14 Oct 2020, 09:18Good day Makhosana , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. Our Accounts team will be in touch to rectify the matter.
Home-Connect Team
Home-Connect Team
Home-Connect's reply14 Oct 2020, 09:18
Official
Good day Makhosana , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. Our Accounts team will be in touch to rectify the matter.
Home-Connect Team
Home-Connect Team
Home-Connect's replyOfficial
14 Oct 2020, 09:35Good day , Makhosana , we believe that our accounts team have been in touch with you and explained our Home-Connect processes / terms and conditions. Should you not utilize our service we require you to submit a cancellation on our portal .
We also believe that your matter was also resolved
Home-Connect Team
We also believe that your matter was also resolved
Home-Connect Team
Home-Connect's reply14 Oct 2020, 09:35
Official
Good day , Makhosana , we believe that our accounts team have been in touch with you and explained our Home-Connect processes / terms and conditions. Should you not utilize our service we require you to submit a cancellation on our portal .
We also believe that your matter was also resolved
Home-Connect Team
We also believe that your matter was also resolved
Home-Connect Team
MN
Makhosana N's updateReviewer Update
14 Oct 2020, 10:55Good day,
Maybe you can provide me with a recording of which your Accounting Department contacted after my review yesterday? I never received a call back, I only received your terms and conditions yesterday of which i had asked your consultant to specify the clause that he was referring to, however i only got a generic response.
So NO my matter is not resolved.
Maybe you can provide me with a recording of which your Accounting Department contacted after my review yesterday? I never received a call back, I only received your terms and conditions yesterday of which i had asked your consultant to specify the clause that he was referring to, however i only got a generic response.
So NO my matter is not resolved.
MN
Makhosana N's update14 Oct 2020, 10:55
Reviewer Update
Good day,
Maybe you can provide me with a recording of which your Accounting Department contacted after my review yesterday? I never received a call back, I only received your terms and conditions yesterday of which i had asked your consultant to specify the clause that he was referring to, however i only got a generic response.
So NO my matter is not resolved.
Maybe you can provide me with a recording of which your Accounting Department contacted after my review yesterday? I never received a call back, I only received your terms and conditions yesterday of which i had asked your consultant to specify the clause that he was referring to, however i only got a generic response.
So NO my matter is not resolved.
MN
Makhosana N's updateReviewer Update
14 Oct 2020, 11:00Good day,
you guys provide a good Internet Service however the disappointment is your team who deal with us, I believe client care services are an essential to your business.
I have referred 3 people to use your services, one of which you guys lost a sale due to the very same client care services.
Home connect improve your client care services. Now you have publicly responded that the Accounts team called me after my post of which they didn't, again those are lies.
you guys provide a good Internet Service however the disappointment is your team who deal with us, I believe client care services are an essential to your business.
I have referred 3 people to use your services, one of which you guys lost a sale due to the very same client care services.
Home connect improve your client care services. Now you have publicly responded that the Accounts team called me after my post of which they didn't, again those are lies.
MN
Makhosana N's update14 Oct 2020, 11:00
Reviewer Update
Good day,
you guys provide a good Internet Service however the disappointment is your team who deal with us, I believe client care services are an essential to your business.
I have referred 3 people to use your services, one of which you guys lost a sale due to the very same client care services.
Home connect improve your client care services. Now you have publicly responded that the Accounts team called me after my post of which they didn't, again those are lies.
you guys provide a good Internet Service however the disappointment is your team who deal with us, I believe client care services are an essential to your business.
I have referred 3 people to use your services, one of which you guys lost a sale due to the very same client care services.
Home connect improve your client care services. Now you have publicly responded that the Accounts team called me after my post of which they didn't, again those are lies.
Home-Connect's replyOfficial
14 Oct 2020, 11:48Good day Makhosana ,
As per our terms and conditions ;
If Services are suspended in accordance with clause 8.9, the full outstanding balance becomes due and payable immediately including the cancellation notice period.
We believe that our accounts team have sent you a copy of our terms and a copy of your invoice
Home-Connect Team
As per our terms and conditions ;
If Services are suspended in accordance with clause 8.9, the full outstanding balance becomes due and payable immediately including the cancellation notice period.
We believe that our accounts team have sent you a copy of our terms and a copy of your invoice
Home-Connect Team
Home-Connect's reply14 Oct 2020, 11:48
Official
Good day Makhosana ,
As per our terms and conditions ;
If Services are suspended in accordance with clause 8.9, the full outstanding balance becomes due and payable immediately including the cancellation notice period.
We believe that our accounts team have sent you a copy of our terms and a copy of your invoice
Home-Connect Team
As per our terms and conditions ;
If Services are suspended in accordance with clause 8.9, the full outstanding balance becomes due and payable immediately including the cancellation notice period.
We believe that our accounts team have sent you a copy of our terms and a copy of your invoice
Home-Connect Team
MN
Makhosana N's updateReviewer Update
14 Oct 2020, 12:25Thank you for that clarification that is all i was looking for since yesterday.
My suggestion is that make this T&C clear on your marketing.
My suggestion is that make this T&C clear on your marketing.
MN
Makhosana N's update14 Oct 2020, 12:25
Reviewer Update
Thank you for that clarification that is all i was looking for since yesterday.
My suggestion is that make this T&C clear on your marketing.
My suggestion is that make this T&C clear on your marketing.
Home-Connect's replyOfficial
14 Oct 2020, 16:13Good day Makhosana , thank you for the feedback
Home-Connect's reply14 Oct 2020, 16:13
Official
Good day Makhosana , thank you for the feedback