RF
Ruan F
1 reviews | Active since Aug 2012
09 Feb 2022, 06:16
False Advertising
In December I signed up for a Zoom Fibre 50/50 FibreVibe Ultimate Home-Connect package, with a monthly subscription of R588/month… 3 months later I received an e-mail that the subscription will increase by 22% to R718/month. This is false advertising to get signups.
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
09 Feb 2022, 08:47Good day Ruan.
Our Services are diverse and dynamic. Occasionally our terms or product specifications may change, due to the Fibre Network Operator changing their specifications. We will however we will ensure to provide you with great customer service.
We would like to apologies for any inconvenience this might have caused.
Kind regards,
Home-connect.
Our Services are diverse and dynamic. Occasionally our terms or product specifications may change, due to the Fibre Network Operator changing their specifications. We will however we will ensure to provide you with great customer service.
We would like to apologies for any inconvenience this might have caused.
Kind regards,
Home-connect.
Home-Connect's reply09 Feb 2022, 08:47
Official
Good day Ruan.
Our Services are diverse and dynamic. Occasionally our terms or product specifications may change, due to the Fibre Network Operator changing their specifications. We will however we will ensure to provide you with great customer service.
We would like to apologies for any inconvenience this might have caused.
Kind regards,
Home-connect.
Our Services are diverse and dynamic. Occasionally our terms or product specifications may change, due to the Fibre Network Operator changing their specifications. We will however we will ensure to provide you with great customer service.
We would like to apologies for any inconvenience this might have caused.
Kind regards,
Home-connect.
RF
Ruan F's updateReviewer Update
09 Feb 2022, 15:27Thanks Home Connect for your very generic reply, strategically swaying away from specifics, it really makes one feel appreciated and valued.
RF
Ruan F's update09 Feb 2022, 15:27
Reviewer Update
Thanks Home Connect for your very generic reply, strategically swaying away from specifics, it really makes one feel appreciated and valued.
Home-Connect's replyOfficial
09 Feb 2022, 16:12Dear Ruan,
We regret to hear that you are dissatisfied with our response. Unfortunately Home Connect is not responsible for the price increases that are set by the Fibre Network Operators. We are, however, responsible for effectively communicating these changes with our customers. We apologise that this experience has been a negative one for you.
A senior agent in customer care will contact you to explain in detail the specifics regarding the above.
We regret to hear that you are dissatisfied with our response. Unfortunately Home Connect is not responsible for the price increases that are set by the Fibre Network Operators. We are, however, responsible for effectively communicating these changes with our customers. We apologise that this experience has been a negative one for you.
A senior agent in customer care will contact you to explain in detail the specifics regarding the above.
Home-Connect's reply09 Feb 2022, 16:12
Official
Dear Ruan,
We regret to hear that you are dissatisfied with our response. Unfortunately Home Connect is not responsible for the price increases that are set by the Fibre Network Operators. We are, however, responsible for effectively communicating these changes with our customers. We apologise that this experience has been a negative one for you.
A senior agent in customer care will contact you to explain in detail the specifics regarding the above.
We regret to hear that you are dissatisfied with our response. Unfortunately Home Connect is not responsible for the price increases that are set by the Fibre Network Operators. We are, however, responsible for effectively communicating these changes with our customers. We apologise that this experience has been a negative one for you.
A senior agent in customer care will contact you to explain in detail the specifics regarding the above.
RF
Ruan F's updateReviewer Update
10 Feb 2022, 08:35Thank you for calling and explaining, I really appreciate it.
RF
Ruan F's update10 Feb 2022, 08:35
Reviewer Update
Thank you for calling and explaining, I really appreciate it.
Home-Connect's replyOfficial
12 Feb 2022, 09:39Thank you for the feedback Ruan.
Home-Connect's reply12 Feb 2022, 09:39
Official
Thank you for the feedback Ruan.
RF
Ruan F's updateReviewer Update
23 Mar 2023, 18:17Hi HomeConnect, another increase without even an increase letter, up from R718 to R778, other ISPs double connection speeds at no cost, you increase without even communicating… According to Moore’s law, prices should be going down, as increases in speed at the same price mean a decrease in price at the same speed… I have no contractual obligations with you anymore, remember that!
RF
Ruan F's update23 Mar 2023, 18:17
Reviewer Update
Hi HomeConnect, another increase without even an increase letter, up from R718 to R778, other ISPs double connection speeds at no cost, you increase without even communicating… According to Moore’s law, prices should be going down, as increases in speed at the same price mean a decrease in price at the same speed… I have no contractual obligations with you anymore, remember that!