FALLING THROUGH THE CRACKS OF BAD SERVICE

It pains me to have to revert to a social media platform to get this matter resolved. I transferred a fibre line from my address in Randfontein to my new address in Krugersdorp (15 Otto street, Unit 1 Otto Villas) this was done end of February with my invoice stating a pro rate for Otto street and the final month's notice amount of the Randfontein home. Up to now I am still paying for two subscriptions, when cancelling the debit order for one, both the addresses fibre gets put on hold. The last call centre agent I dealt with was Menzi and still not resolved. FH-EVO-100/100-ULT I have also been sent a threating email with regards to sending my details to ITC eventhought this is clearly a Home connect communications issue and not a non payment situation Prudence has been kind enough to confirm that they will "write off the notice period amount" as well as cancel the old line. (24/5) Feel free to review telephonic recording. I have not had any aftermarket service whatsoever, every one wants to know the story but then nothing gets done to resolve said matter.