1 reviews | Active since Aug 2017
Failure from my best ISP..... :-(
Hi, HelloPeter, Home-Connect have been the best ISP company that I've ever dealt with, "until I tried to get hold of them!" I want to urge companies to always keep customer service their top priority! I app**** for an upgrade from 100mbps to 200mbps, then suddenly I received a router and an email that a fibre line will be installed at my premises after I've been with Home-Connect for about a year. They don't respond on service tickets raised, not on mails sent nor call back on messages left. I even contacted them on the live messaging on the web site and the person just stopped communicating without ANY worry about the issue that I have. I never complain about anything, but Home-Connect, I'm really disappointed. Regards Riaan.
Good Morning Riaan. We appologise for the service you have recieved as this is not the way we deal with our customers. We are escalating this to our management and will be in touch shortly. Please can you confirm DM with your surname or account number so we can urgently assist.
Good Morning Riaan. We appologise for the service you have recieved as this is not the way we deal with our customers. We are escalating this to our management and will be in touch shortly. Please can you confirm DM with your surname or account number so we can urgently assist.
Thank you
Thank you
Thank you for the great update. Glad to hear that it has been resolved. We apologise again as this is not the service we offer.
Thank you for the great update. Glad to hear that it has been resolved. We apologise again as this is not the service we offer.