SL
Susan L
1 reviews | Active since May 2021
04 Sept 2023, 20:53
EXTREMLY BAD SERVICE
No service, no customer support, no sorting of problems. There are absolutely no help from Home connect what's so EVER if you have a problem. WORST EVER SERVICE PROVIDER, please think twise before using them You will be left stranded should you have a problem with your speed, I have a 50/50 line my currant speed are between 5 and 20 and no help from them to solve the problem.
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Replies (2)
Home-Connect's replyOfficial
04 Sept 2023, 20:54Thank you for your feedback, Susan. An agent will be in contact shortly to assist further.
Home-Connect's reply04 Sept 2023, 20:54
Official
Thank you for your feedback, Susan. An agent will be in contact shortly to assist further.
Home-Connect's replyOfficial
05 Sept 2023, 08:01Dear valued customer, I am sorry to hear about the difficulties you have experienced with our service. I understand how frustrating it can be when you encounter speed issues and receive no assistance to resolve the problem. Providing excellent customer support is a top priority for us, and it is disheartening to hear that we have not met your expectations. We apologize for any inconvenience caused, and we would like to investigate and address your concerns promptly. An agent will be in touch shortly to assist.
Home-Connect's reply05 Sept 2023, 08:01
Official
Dear valued customer, I am sorry to hear about the difficulties you have experienced with our service. I understand how frustrating it can be when you encounter speed issues and receive no assistance to resolve the problem. Providing excellent customer support is a top priority for us, and it is disheartening to hear that we have not met your expectations. We apologize for any inconvenience caused, and we would like to investigate and address your concerns promptly. An agent will be in touch shortly to assist.