Extremely poor service

Extremely poor service received from the Home Connect Team. After weeks of constant phone calls and waiting for Fiber installation nothing has since happened.

I hear the same excuse/response every time I have to follow up. Baring in mind you need to grant me a service not the other way around, there is no sense of customer service from anyone in your team.

What baffles me the most is that I have already been debited for a service I don't not have access to and am told that this is for arrears. Work from home has become such a pain-full experience for me due to the inconvenience caused by this frustrating back and forth. I simply want what I ordered or reimburse me so I can look somewhere else.