Extremely disappointed

I am so disappointed with Home connect i have been a client for the pass 3 years I’ve been complaining about thé continuous lagging, buffering the speed is pathetic I mean I pay for this service it’s not given to me for free we had no resolutions, had no assistance from shift agents. They always busy to call. I am just unhappy about the speed and service we received. Spoke to a guy named Babalwa he was not willing to assist Even when I said I’ll be cancelling because of his service to me he wasn’t at all worried.

I move on to cancel on the portal I see an amount of 2700 required to be paid this includes the installation done and an amount of 900 for the ruiter they want returned I was not informed about this at all i am furious I was informed you should not be cancelling within 12 months or that will be required im with them for 3 years I feel very disappointed R 700 monthly premium for all the buffering it’s pathetic