Extremely Disappointed

I am extremely unhappy with the service of home connect. My & I family have used them for two & half years whilst staying in Polofields estate.

My family & I, moved the 30 June 2022 to a different Balwin estate. My partner transferred the ownership of his fibre account to me and also had the unit transferred to a different address.

It has been a hassle to get feedback on that transfer application we put through.

In addition, they debited my monthly fee account for a "new application" on the 1st of July (even if it is not new application) which I don't mind & I still have no internet in my apartment. I have called over several times & It took three working days & four different agents, for them to realize I made a typo on a form by one digit of the new unit number.

A typo which will now cost me R1,000.00 to have my line re-instated. A whole typo.

I am so demorilized as I type this message. I will possibly be fired from work this week, just for not reaching deadlines at work & add loadshedding to the mix.

All for a typo of a unit number, that this company demands I pay another activation fee for, after they already debited the normal monthly fee for the month. So I am paying for internet I currently do not have.

Certain companies don't extend grace to loyal customers & Home-connect is NOT one of them.

I will not be using them again after this contract ends.