Excellent uptime, but absolutely terrible support.

Home-Connect’s internet uptime has honestly been good, and that is the only reason I have stayed with them. If the service itself was not reliable, I would have moved away a long time ago.

The support experience, however, is shockingly bad. Their WhatsApp support is easily one of the worst support channels I have ever dealt with. I do not understand why companies think it is acceptable to conduct proper business support through WhatsApp, which is still fundamentally a personal messaging platform, not a structured business support system.

The process feels unprofessional, frustrating, and badly managed. I had already emailed my proof of payment to their official business email address, yet I was still asked to send the POP again via WhatsApp. That makes no sense. If customers are expected to use official channels, then those channels should actually be monitored and used properly.

The communication over WhatsApp was poor, unprofessional, and completely changed my view of the company. I have lost a lot of respect for Home-Connect because of how badly support is handled.

Good uptime does not excuse poor service. Reliable internet is important, but so is professional customer support, especially when dealing with billing and account-related matters. Home-Connect seriously needs to move away from this messy WhatsApp-based support approach and implement a proper ticketing or helpdesk system.

Right now, the internet service may be good, but the support experience is absolutely unacceptable.