Excellent, timeous service from Project Coordinator Sheruna Gafoor

Signing up with Home-Connect was a painless process during which the call center staff displayed knowledge and courteousness throughout our phone call.

Getting the modem installed by Britelink/Vumatel, however, proved to be quite the opposite. For weeks after the installation was requested, no one contacted me to make any arrangements whatsoever or to keep me updated on the process. When I attempted to contact them telephonically on numerous occasions, the phone was not answered a single time. I signed up in the middle of September, and waited until the middle of November to be contacted by Britelink/Vumatel.

From the moment Sheruna Gafoor from Home-Connect made contact with me, things started happening. She consistently followed up with me whether I had received word from Britelink/Vumatel yet, and escalated the process each time I advised that I had still not been contacted. Britelink/Vumatel claimed to have been unable to get a hold of me and used this excuse to cancel the scheduled installation, and once again Sheruna jumped to my rescue.

If it were not for Sheruna, our modem would probably still not have been installed, however now the installation is complete, we've received the router, and the friendly technician from Home-Connect is even assisting us in getting everything set up after normal working hours.

Thank you very much for a job well done, Sheruna!