Excellent technical support — skilled and patient

After several days without internet — and growing frustration after our ISP, Home Connect, initially said it was an Octotel issue, but nothing seemed to move us closer to a resolution despite multiple calls — I was eventually assisted telephonically by Sifiso from Home Connect. He quickly diagnosed that the problem was with our router and, with exceptional skill, patience, and care, guided me through the reset process. It took 45 minutes to talk me through everything until it was up and running again. Outstanding support — hugely appreciated!