LD
Lee D
1 reviews | Active since Aug 2013
05 Dec 2024, 15:50
Excellent service. Helpful consultants. King is king !
The only reason I didn't give this a 5-star rating is the lack of communication and updates from the Operations team. However, every consultant I interacted with was friendly and helpful. A special thanks to Vuyo from the Client Service team, and a BIG Shout-Out to King (***), who went above and beyond to help me get set up as quickly as possible. He took the time to guide me step-by-step through the configuration process and made sure everything was working perfectly before ending the call. Given the excellent service I've experienced, I'm looking forward to continuing my relationship with Home Connect. The consultants are always available, helpful, and pleasant.
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Home-Connect's replyOfficial
05 Dec 2024, 15:56Thank you for sharing your feedback with us. We truly appreciate your kind words about our consultants, especially Vuyo and King. It's wonderful to hear that they provided you with friendly and helpful service. We are delighted to know that King went above and beyond to assist you with setting up and ensuring everything was working perfectly. We apologize for any lack of communication and updates from our Operations team. Your feedback is valuable to us, and we will work on improving in this area to provide a better experience for our customers.We are grateful for your continued trust in Home Connect, and we look forward to serving you with the same level of excellent service in the future. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Home Connect. Warm regards, home Connect Customer Service.
Home-Connect's reply05 Dec 2024, 15:56
Official
Thank you for sharing your feedback with us. We truly appreciate your kind words about our consultants, especially Vuyo and King. It's wonderful to hear that they provided you with friendly and helpful service. We are delighted to know that King went above and beyond to assist you with setting up and ensuring everything was working perfectly. We apologize for any lack of communication and updates from our Operations team. Your feedback is valuable to us, and we will work on improving in this area to provide a better experience for our customers.We are grateful for your continued trust in Home Connect, and we look forward to serving you with the same level of excellent service in the future. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Home Connect. Warm regards, home Connect Customer Service.