Excellent service

I received excellent service from Nikkita Moodley for resolving my Wi-Fi signal issues in just under an hour. I called to complain and cancel my fibre contract after 7 days into entering a new contract with Home-Connect and receiving my Wi-Fi router. Nikkita promised to assist me and resolve my signal issues. She was honest with me regarding the connectivity issues which resulted from the onset and promised to get back to me, which she did. Unlike the previous four agents who tried to assist and promised to call me back and even get their Manager to call me – but no one ever came back to me.

I would like to thank Nikkita for her professionalism and service. Home-Connect was about to lose me as a customer but she promised to assist me until I was fully satisfied. She even further impressed me by calling me back after four days to see if everything was in working order. That is excellent customer service. I would like to commend Nikkita for going the extra mile and would like Management to recognise her effort for this.