Excellent Response and Service after startup issues

<p>I moved to Home Connect last week due to their great pricing and seemingly good offer.</p> <p>I had a startup issue where the modem was not connecting, Thabiso from the night shift was my main assistant and he did well to manage a client who is not easy to deal with (me). The team did everything possible to resolve the issue, even as far as letting me collect a new modem after hours.</p> <p> </p> <p>It was later discovered that MetroFibre was the issue and not them. But they did not abolish blame or stop with the excellent service as they resolved with MFN timeously.</p> <p> </p> <p>I then had an issue where my speeds were way too slow. Thabiso helped me to understand the modem was too weak to handle the high frequencies in my area and helped secure me a much more powerful modem to make up for the poor start to our relationship with Home-Connect.</p> <p> </p> <p>Thabiso, you bent over backwards for a very persisent and difficult client without any form of annoyance, always willing to help on my numerous callls throughout the week, I commend you.</p> <p> </p> <p>If it wasn't for Thabiso I would have switched to a different provider, but the call centre service in general is amazing, and their prices are much more competitive. Definitely the first company I have ever been satisfied with in terms of service.</p> <p> </p> <p>Keep it up guys!</p> <p> </p> <p> </p>