DM
Dimpho M
1 reviews | Active since Sept 2024
05 Sept 2024, 10:36
Excellent Customer Service
I had the most amazing service from a lady named Thuliswa. She was so patient with me and was willing to go above and beyond by taking care of my billing issues as well as the issue I called in with which was loose wires. She provided all information and was very clear about the processes and even put in a ticket and a special request and further asked what other special requests we might have. Heck, this angel called me back when my airtime ran out. I know the company won’t give this excellent lady a promo or raise but please take care of employees like her because they take REALLY GOOD CARE OF US.
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Home-Connect's replyOfficial
05 Sept 2024, 10:44Dear Madilonga I am delighted to hear about the exceptional service you received from Thuliswa. It is heartwarming to know that she went above and beyond to assist you with your billing issues and address the loose wires problem efficiently. Your kind words regarding Thuliswa's patience, clear communication, and willingness to assist are truly appreciated. It is wonderful to hear that she not only resolved your issues but also took the extra step to ensure your satisfaction by putting in a ticket, handling special requests, and even calling you back when needed. I will make sure to pass on your feedback to the relevant department to recognize Thuliswa for her outstanding performance. At Home-Connect, we value employees like Thuliswa who demonstrate dedication and provide excellent service to our customers. Thank you for taking the time to acknowledge her hard work and commitment. If you have any further feedback or require assistance, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.
Home-Connect's reply05 Sept 2024, 10:44
Official
Dear Madilonga I am delighted to hear about the exceptional service you received from Thuliswa. It is heartwarming to know that she went above and beyond to assist you with your billing issues and address the loose wires problem efficiently. Your kind words regarding Thuliswa's patience, clear communication, and willingness to assist are truly appreciated. It is wonderful to hear that she not only resolved your issues but also took the extra step to ensure your satisfaction by putting in a ticket, handling special requests, and even calling you back when needed. I will make sure to pass on your feedback to the relevant department to recognize Thuliswa for her outstanding performance. At Home-Connect, we value employees like Thuliswa who demonstrate dedication and provide excellent service to our customers. Thank you for taking the time to acknowledge her hard work and commitment. If you have any further feedback or require assistance, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.