Excellent at apologizing for LACK OF SERVICE - nothing else

I have not had a consistent internet connection for the past month! My internet is down at least once a week. The 'helpful' technicians have reported area outages when my neighbours with the same infrastructure provider does not have problems at all. I have finally decided to cancel my contract but home connect can't release me from my line until 1 May-2024 - I've had problems with my line since January - who wants to stay with a service provider incapable of delivering for so long??

@home-connect - your customer services has told me I am contractually bound to a 1 month notice period. Are you not contractually bound to deliver the service I pay for??