Epic Home Connect and Metro Fibre Fail

After 6 days and 4 full work days, Home Connect is still not able to get Metro Fibre to get me connected to the internet. I have been in contact with them every work day, including Saturday, and yet I woke up with no connection. Worst of all, I have a Metro Fibre line already installed in my home. With tears in my eyes I am asking, what else must I do? Does Home Connect want my money? Must I move my business to someone else? What also upsets me, I work in a noisy workshop. Home Connect phones me just once, I and sends me a e mail that I am not available, instead of trying again. What must I do, I have 3 kids on holiday, who could be entertained with internet if I had. Please Home Connect, this can't go on like this. If need be, I am desperate enough to hammer on your supplier Metro Fibre to get us up and running.