RF
Ruan F
1 reviews | Active since Aug 2012
01 Nov 2024, 12:09
Enough is Enough
I have not have a single instance where I received good service from Home-Connect, every time I have a quary, the responce is delayed, service drops regularly, and now that I have a damaged fibre cable, it takes days to investigate, what am I paying a monthly fee for if I don't get adequate service. I put in a request to cancel today, and so far no one even bothered to ask why.
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
01 Nov 2024, 12:11Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply01 Nov 2024, 12:11
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
RF
Ruan F's updateReviewer Update
01 Nov 2024, 13:37So an update, I was in contact with the agent shortly, who promised feedback shortly, it is now more than an hour later, 24 hours after my internet went down, and I don’t even have an ETA on when it will be fixed. Really sad that even logging a complaint on Hellopeter does not seem to resolve anything
RF
Ruan F's update01 Nov 2024, 13:37
Reviewer Update
So an update, I was in contact with the agent shortly, who promised feedback shortly, it is now more than an hour later, 24 hours after my internet went down, and I don’t even have an ETA on when it will be fixed. Really sad that even logging a complaint on Hellopeter does not seem to resolve anything
RF
Ruan F's updateReviewer Update
04 Nov 2024, 08:46Following this review, Home-Connect really went out of their way to ensure the line gets fixed by the Fibre Network Operator. Due to this, the line was up and running about 48 hours after first reporting the issue to Home-Connect. Thank you Home Connect, your really made a turnaround on the service delivery, it is highly appreciated!
RF
Ruan F's update04 Nov 2024, 08:46
Reviewer Update
Following this review, Home-Connect really went out of their way to ensure the line gets fixed by the Fibre Network Operator. Due to this, the line was up and running about 48 hours after first reporting the issue to Home-Connect. Thank you Home Connect, your really made a turnaround on the service delivery, it is highly appreciated!
Home-Connect's replyOfficial
04 Nov 2024, 09:52Thank you for the feedback, Ruan!
Home-Connect's reply04 Nov 2024, 09:52
Official
Thank you for the feedback, Ruan!