Endless Non-Connect

I don’t even know where to start!?!?!? The Mobile App is really pathetic…given the amount of support tickets I logged about recurring bugs and the negative reviews on the various App stores it is clear that Home-Connect does not give a damn about their customers or their needs/opinions.

Then the amount of times we were stuck without internet…always due to “Frogfoot”…that excuse gets old after the 30th Teams call that gets dropped. If Frogfoot is really that bad, then you should reconsider the FNO’s you partner with.

I thought when cancelling my subscription the nightmare would end…only to discover that Home-Connect requires one calendar month to cancel…which is very unrealistic when you have to plan around transfer/occupancy when selling your house. This resulted in the new owner being stuck without internet until the end of September…really??? This while his previous ISP (Afrihost) allowed him to cancel halfway through the month and magically pro-rated his account without any fuss….something that is apparently very difficult for Home-Connect to do.