GM
Grethe M
1 reviews | Active since Jan 2024
16 Jan 2024, 22:06
Edmund was kind and friendly
Edmund was kind and friendly. He was the first person willing to speak to me for longer than 5 min to sort out our problem. He had proper manners and was not rude. He did not make me feel as if I was just another customer. He spent 30 minutes on the phone trying to help me. After I lost signal, he phoned me back, which was great. He phoned me back about 4 hours after our initial conversation to provide me with feedback, which no one else did.
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Home-Connect's replyOfficial
17 Jan 2024, 07:52Dear Grethe, Thank you for reaching out to us and sharing your positive experience with Edmund. We greatly appreciate your feedback and are thrilled to hear that he provided you with excellent customer service .At Home-Connect, we strive to ensure that every customer feels valued and supported. We are delighted that Edmund went above and beyond to assist you, taking the time to address your concerns and provide a solution. His dedication and professionalism are commendable .We understand the importance of proper manners and treating each customer as an individual, not just another customer. Edmund's commitment to providing exceptional service is evident in his willingness to spend 30 minutes on the phone with you, even after you lost signal. It's fantastic to hear that he took the initiative to call you back and provide you with feedback, demonstrating his commitment to your satisfaction. We will make sure to recognize Edmund for his outstanding efforts and dedication to customer service. It is feedback like yours that motivates us to continue delivering top-notch assistance to all our valued customers. If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here to help. Best regards, Home-Connect Customer Service
Home-Connect's reply17 Jan 2024, 07:52
Official
Dear Grethe, Thank you for reaching out to us and sharing your positive experience with Edmund. We greatly appreciate your feedback and are thrilled to hear that he provided you with excellent customer service .At Home-Connect, we strive to ensure that every customer feels valued and supported. We are delighted that Edmund went above and beyond to assist you, taking the time to address your concerns and provide a solution. His dedication and professionalism are commendable .We understand the importance of proper manners and treating each customer as an individual, not just another customer. Edmund's commitment to providing exceptional service is evident in his willingness to spend 30 minutes on the phone with you, even after you lost signal. It's fantastic to hear that he took the initiative to call you back and provide you with feedback, demonstrating his commitment to your satisfaction. We will make sure to recognize Edmund for his outstanding efforts and dedication to customer service. It is feedback like yours that motivates us to continue delivering top-notch assistance to all our valued customers. If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here to help. Best regards, Home-Connect Customer Service