Easy to sign up but ...

Dear Gillian, Thank you for reaching out to us regarding your experience with the sign-up process and the delay in receiving your router. We apologize for any inconvenience this may have caused. While we strive to make the sign-up process as easy as possible for our customers, we understand that the delay in shipping your router was frustrating. We apologize for any inconvenience this may have caused you. Please know that we always aim to provide timely delivery of our equipment. However, unforeseen circumstances such as high demand or logistical challenges can sometimes cause delays. We appreciate your patience during this time. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth experience with our services. Thank you for choosing Home-Connect. Best regards