Dreadful Cancellation Experience

I've had a dreadful experience with Home Connect and found their support completely unhelpful and their billing practices deeply concerning. I submitted a cancellation request through their official online portal in March 2026 and paid the required notice period in full, with the final legitimate debit due 1 May 2026. I considered the matter closed. No confirmation email or reference number was ever issued by their system — something I had no reason to question at the time. Home Connect then continued debiting my account beyond the cancellation period. When I queried this, I was told no cancellation was on record — despite login history confirming I accessed their portal in March and April 2026, and their own usage statistics showing zero account activity from that point. The property has since been sold. There is no basis whatsoever to continue billing me. Every response I received was verbal — nothing in writing, no formal investigation, no technical evidence, and no documented proof of any kind. The only resolution offered, communicated verbally over the phone, was to resubmit my cancellation and pay a further 3 months of subscription charges. That is not a resolution. That is an attempt to profit from a system failure of their own making. I have since lodged formal complaints with both ISPA and the National Consumer Commission, and I am pursuing a debit order reversal through my bank. If you are considering signing up with Home Connect, please think carefully. Signing up may be easy. Getting out is another matter entirely.