Downtime issues

Im soo over home connect, i just got off the phone now with you guys and you consultants was really not helping me out and she informed me that i might have to cancel my subscription with you guys cause my issue will continue…..im really annoyed at this point, i had network issues on the 31st jan and i logged call 2 or 3 days later and technicians only came to my house on the 9th they couldnt fix anything and came back on the 10th sat morning and my network was up and running, my downtime was never reimbursed….yesterday around 10am my network was down again even now and i called you guys only to be told you cant log a ticket for me anymore and that i might aswell cancel my subscription and if i want a refund i need to speak with Vuma not you guys which is strange cause you guys are deducting everymonth as my service provider not Vuma