Downtime is not important for Home-Connect / Octotel - Poor service

I recently moved and notified Home-Connect every week before the move, that I dont want any down-time and was assured it wont happen. This initially took 3days for Home-Connect and Octotel to set me up and running the day of my move. Since the move, I have not received my 300mbps/200Mbps. On normal WIFI, I get most 30-40Mbps. I contacted Home-Connect 24 May (Friday) to inform them, and Angeline assisted me to log a ticket with Octotel since we work from home. Monday 27 May, I again contacted Home-Connect and spoke to Thabo, he again escalated the matter and confirmed feedback would be provided the same day. Today 28 May, nobody from Home-Connect nor Octotel contacted me, so I again called Home-Connect and spoke to Pearl, whom basically told me to wait for Octotel to contact me. I asked for management, and was told that the team leader is busy.

This does not match the service I expected for paying Home-Connect so much money. I have been in an inconvenience since the move, and not seen as a great customer for the last year.

We have received downtime in our mbps so much that it is effecting our work, but clearly Home-Connect is passing the problem over to Octotel.

Any new customers, remember that the phone call you get as a new customer, is basically the best service you will get. After you have signed up...you will sit with the same issue as I am.