Double Debit and Poor Customer Service

"Terrible after-sales service! My account was double debited, and they’re claiming I didn’t pay for a previous month. I paid through their Home-Connect portal, yet they can’t seem to understand their own payment system. How can a business rely on a system they don’t even understand themselves? It’s as if they’re telling us to just throw away our money. I won’t be using them again and wouldn’t advise anyone else to either. Very disappointing experience!"