ON
Onalerona N
1 reviews | Active since Nov 2024
18 Nov 2024, 03:15
Double Debit and Poor Customer Service
I paid my bill (R337.39) on 1 November 2024, yet my service was suspended on 16 November 2024 due to “insufficient funds.” This is the second time this has happened despite timely payments. Last time, I had to pay again due to your mistake. If not resolved within 24 hours, I will escalate this.
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Replies (3)
Home-Connect's replyOfficial
18 Nov 2024, 04:48Dear valued customer, thank you for your feedback. We will be in contact to assist.
Home-Connect's reply18 Nov 2024, 04:48
Official
Dear valued customer, thank you for your feedback. We will be in contact to assist.
ON
Onalerona N's updateReviewer Update
18 Nov 2024, 09:35This is by far the MOST *********** service provider I’ve ever dealt with! Do NOT waste your time or money on Home Connect unless you enjoy endless disappointment, contradiction, and sheer frustration!
I set my debit order date for the 1st of every month—clear as day! Payments for both October and November 2024 were successful, yet now I'm being told I “chose” the 16th. Excuse me?! Why on earth would I pick the 16th when I get paid at month-end? This makes NO sense whatsoever! You're effectively charging me for HALF a month (15 days instead of 30!) and blatantly breaking the agreement!
This level of unprofessionalism is downright outrageous. FIX THIS IMMEDIATELY. I’m done tolerating this circus! Home Connect, you owe me answers, a solution, and maybe a lesson in how to actually run a business! Get it together!
I set my debit order date for the 1st of every month—clear as day! Payments for both October and November 2024 were successful, yet now I'm being told I “chose” the 16th. Excuse me?! Why on earth would I pick the 16th when I get paid at month-end? This makes NO sense whatsoever! You're effectively charging me for HALF a month (15 days instead of 30!) and blatantly breaking the agreement!
This level of unprofessionalism is downright outrageous. FIX THIS IMMEDIATELY. I’m done tolerating this circus! Home Connect, you owe me answers, a solution, and maybe a lesson in how to actually run a business! Get it together!
ON
Onalerona N's update18 Nov 2024, 09:35
Reviewer Update
This is by far the MOST *********** service provider I’ve ever dealt with! Do NOT waste your time or money on Home Connect unless you enjoy endless disappointment, contradiction, and sheer frustration!
I set my debit order date for the 1st of every month—clear as day! Payments for both October and November 2024 were successful, yet now I'm being told I “chose” the 16th. Excuse me?! Why on earth would I pick the 16th when I get paid at month-end? This makes NO sense whatsoever! You're effectively charging me for HALF a month (15 days instead of 30!) and blatantly breaking the agreement!
This level of unprofessionalism is downright outrageous. FIX THIS IMMEDIATELY. I’m done tolerating this circus! Home Connect, you owe me answers, a solution, and maybe a lesson in how to actually run a business! Get it together!
I set my debit order date for the 1st of every month—clear as day! Payments for both October and November 2024 were successful, yet now I'm being told I “chose” the 16th. Excuse me?! Why on earth would I pick the 16th when I get paid at month-end? This makes NO sense whatsoever! You're effectively charging me for HALF a month (15 days instead of 30!) and blatantly breaking the agreement!
This level of unprofessionalism is downright outrageous. FIX THIS IMMEDIATELY. I’m done tolerating this circus! Home Connect, you owe me answers, a solution, and maybe a lesson in how to actually run a business! Get it together!
Home-Connect's replyOfficial
18 Nov 2024, 09:46Dear Onalerona, we humbly apologize for the inconvenience caused to you, we have identified the issue and are working toward a resolution as soon as possible. Best regards, Home-Connect Team.
Home-Connect's reply18 Nov 2024, 09:46
Official
Dear Onalerona, we humbly apologize for the inconvenience caused to you, we have identified the issue and are working toward a resolution as soon as possible. Best regards, Home-Connect Team.