MK
Malerato K
1 reviews | Active since Jan 2021
27 Feb 2024, 12:29
Don’t use Home-Connect!!!!!!
If I could give home connect a 0 rating, I would. My fibre connection has been down for 4 days now and every time I call for an update, I am kept holding for 15 to 20 minutes only for them to tell me that that have escalated the issue and there is nothing more they can do. Over the past 5 days, I have called them over 20 times and I still don’t know what the actual issue is. If you reading this, RUN!!!
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Replies (4)
Home-Connect's replyOfficial
27 Feb 2024, 12:31Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply27 Feb 2024, 12:31
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
MK
Malerato K's updateReviewer Update
27 Feb 2024, 16:25I was called today at around 1pm by the senior service agent. He apologised and said he would update me every 2 hours. And guess what??? NO UPDATE … it’s been over 3 hours and my line is still down. No resolution, no way forward. Can’t say I am surprised
MK
Malerato K's update27 Feb 2024, 16:25
Reviewer Update
I was called today at around 1pm by the senior service agent. He apologised and said he would update me every 2 hours. And guess what??? NO UPDATE … it’s been over 3 hours and my line is still down. No resolution, no way forward. Can’t say I am surprised
Home-Connect's replyOfficial
27 Feb 2024, 16:41Dear Malerato, I am truly sorry to hear about the continued inconvenience you are facing with your fiber connection. Your frustration is understandable, and we apologize for the lack of updates. Rest assured, we have reached out to the senior agent you interacted with to call you with an update. Warm regards, home-connect customer service.
Home-Connect's reply27 Feb 2024, 16:41
Official
Dear Malerato, I am truly sorry to hear about the continued inconvenience you are facing with your fiber connection. Your frustration is understandable, and we apologize for the lack of updates. Rest assured, we have reached out to the senior agent you interacted with to call you with an update. Warm regards, home-connect customer service.
MK
Malerato K's updateReviewer Update
29 Feb 2024, 18:00Surprise surprise. My line was up for less than 18 hours and it’s down again. I am defeated. Vumatel and HomeConnect have really done a number on me. And HomeConnect will expect full payment after I have been down for a week, spent hundreds calling them and had the most frustrating experience ever! Can’t even pretend to be shocked
MK
Malerato K's update29 Feb 2024, 18:00
Reviewer Update
Surprise surprise. My line was up for less than 18 hours and it’s down again. I am defeated. Vumatel and HomeConnect have really done a number on me. And HomeConnect will expect full payment after I have been down for a week, spent hundreds calling them and had the most frustrating experience ever! Can’t even pretend to be shocked