DONT SIGN UP TO THIS ****

we signed up for fibre 2 weeks ago. little to no communication on how to set it up. they sent the WRONG router to us and for 2 weeks now we have been struggling to get hold of anyone!! they tell you to expect a call in 1-2 hours. its been TWO ****ING WEEKS of phoning every single day. then when i threaten to cancel they tell me I have to pay a cancellation fee?????? for a ****ing service I did not receive????