RR
Ray R
1 reviews | Active since May 2018
17 Nov 2020, 10:50
Don't sign up, ever!
I'm actually very annoyed with you guys right now. Its the 17/11 and my debit order date is the 1st. No debit ran on my account. There was more than sufficient funds. When i contacted you guys , you said you tried knowing thats a lie. 10 days ago i asked you to please take your money instead i see the ticket was closed. No feedback , no communication and then yesterday randomly you decide to take your money to my suprise. Its the 17th of the month. I dont have time to check on you and if you are doing your job . The debit order returned due to insufficient funds due to bank charges yesterday. And thats your fault. Your service is disgusting man.
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Replies (5)
Home-Connect's replyOfficial
17 Nov 2020, 11:12Good day Rehena , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. We have escalated the matter for you. Our Accounts team will be in touch to rectify the matter.
The Home-Connect Team.
The Home-Connect Team.
Home-Connect's reply17 Nov 2020, 11:12
Official
Good day Rehena , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. We have escalated the matter for you. Our Accounts team will be in touch to rectify the matter.
The Home-Connect Team.
The Home-Connect Team.
RR
Ray R's updateReviewer Update
17 Nov 2020, 11:55Your accounts must rectify what exactly? Because i got a call just now to say it was an error on your side? So now how is that my problem? How does that fix my problem? Due to your error there is now insufficient funds in my account not because the funds were used but due to bank charges and you still expect me to pay the full amount? Wow! You guys get horrible by the minute. I wouldnt have even got a call if i didnt post on hello peter.
RR
Ray R's update17 Nov 2020, 11:55
Reviewer Update
Your accounts must rectify what exactly? Because i got a call just now to say it was an error on your side? So now how is that my problem? How does that fix my problem? Due to your error there is now insufficient funds in my account not because the funds were used but due to bank charges and you still expect me to pay the full amount? Wow! You guys get horrible by the minute. I wouldnt have even got a call if i didnt post on hello peter.
Home-Connect's replyOfficial
17 Nov 2020, 12:05Good day Rehana , We believe that our accounts team has been in contact with you .
Your matter was resolved
Home-Connect Team
Your matter was resolved
Home-Connect Team
Home-Connect's reply17 Nov 2020, 12:05
Official
Good day Rehana , We believe that our accounts team has been in contact with you .
Your matter was resolved
Home-Connect Team
Your matter was resolved
Home-Connect Team
RR
Ray R's updateReviewer Update
17 Nov 2020, 12:20What was resolved? Do you mean that because you sent someone from accounts to call me and tell me how you messed up with your debit orders that my issue is magically fixed? Stop lying.
RR
Ray R's update17 Nov 2020, 12:20
Reviewer Update
What was resolved? Do you mean that because you sent someone from accounts to call me and tell me how you messed up with your debit orders that my issue is magically fixed? Stop lying.
RR
Ray R's updateReviewer Update
20 Nov 2020, 08:19Can someone atleast now tell me if my payment i made 3 days ago is reflecting seeing that you guys like ignoring your customers.
RR
Ray R's update20 Nov 2020, 08:19
Reviewer Update
Can someone atleast now tell me if my payment i made 3 days ago is reflecting seeing that you guys like ignoring your customers.