DO NOT USE

Absolutely *********. These guys need to be fined by ICASA.

I've been a home-connect client for the last 5 years and their service has declined exponentially.

PLEASE DO NOT deal with these guys. You're better off literally anywhere else. They take no ownership or responsibility for faults, and you NEVER get the speed you are promised (and SOLD). Not to mention that they are around 80% more expensive than other fiber providers.

My line speed was doubled twice (and my monthly repayments increased at the same time) over the last 5 years - started at 20mb then doubled to 50mb in 2020 then was doubled to 100mb in 2022 (at R900/month). It's now been rolled-back to 50mb at the same price while Herotel charges R500/month for 50mb.

I've tried to resolve this for over a month now and have only been pushed from one team to another, and ZERO feedback or contact from an account manager. No concern for clients - they literally don't care if you stay or leave.

Don't stick around, go to greener pastures (any other provider is cheaper and actually tries to resolve issues).

This will be my last week as a home-connect client.