Do not support Home-connect, as they do not support the client.

As a person in the Information Technology field, I have many people asking me for advice on ISP's. As Fiber, for the home, is somewhat new to the Port Elizabeth Area. After seeing what is available I found that Home-Connect offered and good offer, on paper, but in reality, they do not offer what other ISP's offer. I have a client that recently signed up with Home-Connect and the router arrived and be installed. Other ISP's send a pre-configured router and the client merely plugs in and is connected. but not Home-connect. I followed the instructions and was denied connectivity. On their portal and guy called Ray popped on the live chat session and offered assistance. Well, Ray was unable to assist and was rude and had an attitude. I said that I needed support and he told me that they are busy. I searched the call center number and tried to call them but they did not answer. 45 mins waiting on the phone. Then Ray popped up and again telling me that support is busy and I must just wait. He even suggested that I try another service provider. Now my client moved away from Telkom due to this type is service. This was at 18:30 on the 6th November 2019 and their support ends at 22:00. As of this morning, the client was not contacted and nor do they have internet that Home-connect has already started charging for since the 1st. It is now the 7th and the client has no internet. I will no longer do suggesting Home-connect to any of my home/business clients in the future.